V-Exfoliator ~ Exfoliate & Cleanse

Ordering your products from Skinstem skincare is pretty simple (the website is pretty, and the process is simple) just add the products you would like to your cart, hit checkout, tell us where to ship to by entering your shipping details, then make a payment using your visa / credit card or by performing an EFT

You can expect your order to arrive with our trusty courier services within 2-5 working days from placing your order. Once you receive a confirmation of your order from us - we work on getting your order packaged, shipped & delivered.
You are constantly updated on the status of your order via email / SMS & are sent a tracking number as soon as your package leaves us. We are a startup, and work out of a small logistics warehouse. If you shop Skinstem skincare during a sale / promotional period / product launch, please be prepared for your delivery to take a little longer than expected.

Thank you in advance :)

No, your order is delivered to your door. Make sure to supply us with your home/work daytime delivery address when placing your order.

No, you do not - while we do accept payments via credit card, we also accept instant EFT payments from most major banks in South Africa. Place your order as usual & choose the "instant EFT" option when you're checking out.

In the unlikely event that your delivery does not arrive within the estimated time frame of 5 working days, please pop us an email (info@skinstemsa.co.za), so we can follow up on it for you.

Our customer service team is available from Monday through to Friday

None of our products/ raw materials are tested on animals at any stage of the production process

Yes, the active ingredients in our products are safe to use as instructed. It is important to patch test all products before use. People with sensitive skin should be extra cautious when using products. Discontinue use should irritation occur. We caution our customers not to use too many active ingredients at the same time, as this may cause irritation. Contact us at any time for more information.

As with any product, our products MAY cause irritation to people with sensitive skin, people with a compromised skin barrier, overuse of products, misuse of products or using too many actives at the same time.

Sorry about that! In a few cases, our logistics partner takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via

Skinstem Skincare products are formulated with gentle, clinically backed ingredients and are generally considered safe for use during pregnancy and breastfeeding. However, since every woman’s body and medical history are different, it’s always best to consult your doctor or healthcare provider before adding any new skincare products to your routine. This ensures the products are suitable for your specific needs during this sensitive time.